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Sales Policy

SALES POLICY (HOTELS AND APARTMENTS)

We thank you for your reservation, and kindly ask you to pay attention to the following working conditions of the hotel:

An advance payment of 10% is required to make a reservation, and the remaining amount is paid upon departure. Laguna Poreč charges the guest's credit card immediately after the reservation has been made.

Apartments: price for staying shorter than 3 days increase 20%

It is possible to check in to the hotel after 2 p.m. on the day of arrival.

Rooms must be vacated before 10 a.m. on the day of departure.

Prior to departure, your final account must be settled at reception.

The specified prices are informative only.

Payments for the reserved period of stay are made at reception in Euros, by bank card or in Croatian kunas, according to the valid exchange rate on the day of payment.

The hotel reserves the right to reject, cancel, or change a reservation in so far as there has been an abuse of the reservation system or where a reservation has been made that is clearly the fault of the user.

We hold reservations until 10 p.m. on the day of arrival.

Cancellation policy

The reservation can be cancelled at no cost at the latest 3 days prior to date of arrival, contacting our reservation department by email: reservations@lagunaporec.com

In case the reservation is cancelled less than 3 days prior to date of arrival, the advance payment will not be refunded.

In case of no show, the advance payment will not be refunded.

For any further information, please contact our reservation department using the following email address: reservations@lagunaporec.com

 

SALES POLICY (CAMPING)

We thank you for your reservation, and ask you to pay attention to the following working conditions of the campsite:

We organise the reservation of pitches by zone. We do not offer confirmation of an exact pitch number.

Reservation fee is paid at the time of making a reservation, it is non-refundable, and amounts to EUR 26 per pitch. This sum is not taken off the final bill.

Mobilehomes Ulika and Caravans Ulika: An advance payment of 10% is required to make a reservation, and the remaining amount is paid upon departure. Laguna Poreč charges the guest's credit card immediately after the reservation has been made. The reservation can be cancelled no less than 5 days prior to arrival, contacting our reservation department by email: reservations@lagunaporec.com. In cases of cancellation 5-0 days before arrival, or the no-show of guests, the advance payment is not returned.

It is possible to check in to the campsite after 1 p.m. on the day of arrival.

The campsite needs to be vacated before 12 noon on the day of departure.

The final settlement for services is carried out at the campsite’s reception prior to departure.

The specified prices are informative only.

Payments for the reserved period of stay are made at reception in Euros, by bank card or in Croatian kunas, according to the valid exchange rate on the day of payment.

In so far as guests decide to leave before the end of their reserved period of stay, they will be charged the full cost of their stay for the reserved period.

The campsite reserves the right to reject, cancel or change a reservation in so far as there has been an abuse of the reservation system or in situations where a reservation has been made that is clearly the fault of the user.

We hold reservations until 10 p.m. on the day of arrival.

In so far as you want to change the date or the details of your reservation, or for any further information, we kindly ask that you contact our reservation department by email using this address: reservations@lagunaporec.com